Return＆Refund Policy
Last updated: August 7, 2026
1. Return Period
Contact us within 30 calendar days after the carrier marks the order as delivered . Requests submitted after 30 days are not eligible for a standard return. Manufacturing defects reported after this period may be covered by the separate 3-Year Limited Warranty.
This policy applies only to purchases made directly from lnniworg.com. Products purchased through Amazon or another retailer must be returned through the original seller according to that seller's return policy.
2. Conditions for a Change-of-Mind Return
A non-defective product must meet all of the following conditions:
- The product is unused, unwashed, unaltered, and in resalable condition.
- It includes the original box, manuals, power cord, controller, protective pad, accessories, and other included components.
- It has no food residue, grease, liquid damage, stains, odors, burns, cuts, punctures, folds, scratches, or other signs of use.
- Valid proof of purchase from lnniworg.com is provided.
- The return is approved before the product is shipped.
Opening the shipping carton to inspect the product does not make it ineligible as long as the product has not been used and all packaging and components are returned in complete condition.
3. How to Start a Return
- Email support@lnniworg.com within 30 days after delivery.
- Provide the order number, purchaser name, product model, and reason for return.
- For damage, defects, missing parts, or an incorrect item, include clear photographs or video.
- Wait for written approval and return instructions.
- Pack the product securely and ship it to the approved return address.
4. Return Shipping Costs
Change of mind, incorrect quantity, or ordering error
The customer is responsible for return shipping. Use a trackable service and keep the shipping receipt. The customer remains responsible for the return until it is delivered to the approved return location.
Damaged, defective, incomplete, or incorrect product
If we confirm that the product arrived damaged, defective, incomplete, or different from the item ordered, we will provide a prepaid return method, approved shipping reimbursement, replacement, or refund.
5. Damaged or Incorrect Orders
Inspect your order after delivery and contact us as soon as reasonably possible if the item is damaged, defective, incomplete, or incorrect.
Keep the product, original packaging, shipping carton, shipping label, manuals, cord, controller, and accessories until the claim is resolved.
We may request photographs, video, the model label, and reasonable troubleshooting information before approving a replacement or refund.
6. Inspection and Refunds
We inspect returned products after they arrive. We will notify you whether the return is approved, partially approved, or declined. Eligible returns are not charged a restocking fee.
A refund may be reduced or declined if the product is used, contaminated, damaged by the customer, missing components, or different from the product originally shipped.
Approved refunds are issued to the original payment method within 5–10 business days after inspection and approval. Banks and payment providers may need additional time to post the funds.
7. Original Shipping Charges
- The original US$5 shipping charge is non-refundable for a change-of-mind or customer-error return.
- The original US$5 shipping charge is refunded when we confirm that the product was damaged, defective, incomplete, or incorrect.
- Orders that received free standard shipping will not have an outbound shipping fee deducted from an approved refund.
8. Exchanges
For a confirmed damaged, defective, incomplete, or incorrect item, we may send a replacement when stock is available.
If you want a different color, size, model, or quantity, return the eligible original product and place a new order.
9. Items Not Eligible for Return
- Gift cards, store credit, final-sale products, and personalized products.
- Products purchased from Amazon or another third-party seller.
- Products damaged through misuse, incorrect voltage, liquid exposure, improper cleaning, unauthorized repair, modification, or failure to follow the manual.
- Products returned without proof of purchase, required components, or prior authorization.
These exclusions do not limit consumer rights that cannot legally be excluded.
10. Order Cancellations and Address Changes
Contact us immediately if you need to cancel an order or change its delivery address. We cannot guarantee a cancellation or address change after the order has entered processing or has been transferred to the carrier.
If cancellation is no longer possible, this return policy applies after delivery.
11. Separate 3-Year Warranty
This page does not contain the complete warranty terms. Manufacturing defects reported after the 30-day return period are handled under our separate 3-Year Limited Warranty.